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What you need to know

What we treat

We treat everything an urgent care can and more. We can also perform a range of procedures, diagnostic testing, administering medications and IVs.

Where we visit

We serve dozens of communities around the Capital District and are always expanding. Find out if we’re available in your neighborhood.

Cost and coverages

Our in-home visits are not covered by insurance plans. You can submit the invoice to your insurance company to review if you wish to seek reimbursement for out-of-network services.

When you’re dealing with an unexpected medical need or complex condition, we’ll bring exceptional healthcare to you.

Making your FIRST appointment!

Getting convenient medical care at home has never been easier

What Kind of Appointment?

When scheduling an appointment with On Call Family Health, first step is deciding what type of appointment you need. We offer Telehealth (Virtual) Appointments and in-Person in-home visits for a variety of health related needs.

Use the TABS above to get more information for which type may be your best option.

Please note that if you are experiencing a life threatening emergency, it is advised to call 911 or go to an ER immediately!

All appointments will require a brief call/discussion with our provider to confirm your medical needs and determination for the appropriate appointment.

Telehealth

Telehealth (Virtual Visits) are appropriate for the following types of appointments:
  • Cold/flu conditions
  • Skin conditions/rashes
  • Follow ups
  • Medication refills (on a case by case basis)
  • Individuals OVER the age of 13*
If you would like to schedule a "telehealth" appointment, please call 518-249-6889 and speak to our provider, who will confirm that a telehealth appointment is approriate for your specific medical need.

Please note: Telehealth visits are available at the discretion of the provider, and may be offered if deemed approriate BY THE provider.

See PRICING & SERVICES page for visit details and costs.


In-Home Visit

In person (IN HOME) are appropriate for the following types of appointments:
  • Laceration Repair: sutures, staples, skin glue
  • Incision and drainage of simple abscess
  • Advanced wound care (wet-dry, packing dressing changes)
  • Neck & Back - Pain or Strain
  • Migraines & Headaches
  • Burns, other Wound Care
  • Ear/Eye Infections
Please call 518-249-6889 to confirm a home visit is needed for your medical needs. Our provider will confirm, by conducting a brief medical assessment before scheduling your visit.

See PRICING & SERVICES page for visit details and costs.


To book an appointment

We’re available 365 days a year

  • Mon-Thu | 7 a.m. – 9 p.m.
  • Fri-Sat | 9 a.m. - 10 p.m.
  • Sun | 7 a.m. - 7 p.m.

Enjoy expert medical at home

We arrive at your home with everything needed to treat your illness or injury. Home visit include everything* needed, including the medical supplies, bandages, fluids... needed to provide treatment at that time.

(Medications and Testing Services are the resposnibility of the patient.)

Relax and recover

We make care easy, so you can focus on what’s most important, feeling your best.

To schedule an appointment, call or book online. We’ll ask about your symptoms and give you a time frame for our arrival.

Conditions we treat include but are not limited to:

  • Rapid COVID-19 Testing and Treatment
  • Rapid Strep & Flu Testing and Treatment
  • Fevers
  • Migraines & Headaches
  • Cold & Flu/ Bronchitis/ Asthma (mild/moderate)
  • Croup (mild/moderate)
  • Sinus Infections
  • Diarrhea/ Constipation/ Upset Stomach
  • Urinary Tract Infection (UTI)
  • Referral to Specialist
  • Lacerations, Burns, other Wound Care
  • Rashes & Insect Bites
  • Skin Infections & Simple Abscess
  • Neck & Back - Pain or Strain
  • Dehydration
  • Ear/Eye Infections
We treat patients from ages 6 months - 100+ yrs
**Please note that if you are experiencing an emergency it is advised to call 911 or go to an ER immediately.

Procedures

  • Laceration Repair: sutures, staples, skin glue
  • Incision and drainage of simple abscess
  • Advanced wound care (wet-dry, packing dressing changes)

Medications Available

  • Oral Antibiotics
  • IV/IM Toradol
  • IV Fluids
  • Oral & IV Zofran
  • Oral & IM Steroids
  • Nebulized Medications
  • Albuterol Inhalers
  • Fever Reducers
  • Muscle Relaxers